1. Introduction
Luminal Thrust ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this Privacy Policy carefully.
2. Information We Collect
We may collect information about you in various ways. The information we may collect on our website includes:
- Personal Data: Name, email address, telephone number, mailing address, company name, and any other information you voluntarily provide when contacting us or submitting inquiries.
- Technical Data: IP address, browser type and version, operating system, referral source, pages visited, and the time spent on each page.
- Cookies and Similar Technologies: We use cookies to enhance your experience, remember your preferences, and understand how you use our website.
- Communication Data: Records of correspondence, including emails, phone calls, and messages exchanged for garden consultations or service inquiries.
3. Purpose of Data Collection
We collect and process your personal information for the following purposes:
- To respond to your inquiries and provide customer support regarding garden design services.
- To schedule consultations and manage service delivery.
- To send you promotional materials, newsletters, and updates about our services (with your consent).
- To improve our website functionality and user experience.
- To analyze website traffic and usage patterns.
- To comply with legal obligations and prevent fraudulent activity.
- To customize content and recommendations based on your interests.
4. Legal Basis for Processing
We process your personal data on the following legal bases:
- Consent: When you explicitly agree to our processing of your data.
- Contract Performance: When processing is necessary to fulfill a service agreement with you.
- Legal Obligation: When required by applicable laws or regulations.
- Legitimate Interest: When processing serves our legitimate business interests, including marketing and analytics.
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: With trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
- Legal Requirements: When required to disclose information by law, court order, or government request.
- Business Transfer: If Luminal Thrust is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.
- With Your Consent: We may share information with third parties if you explicitly authorize us to do so.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information and the context of processing. You may request deletion of your data at any time, subject to legal obligations we may have to retain certain information.
7. Your Data Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request access to the personal information we hold about you.
- Right to Correction: You can request that we correct inaccurate or incomplete information.
- Right to Deletion: You can request deletion of your personal information, subject to certain exceptions.
- Right to Restrict Processing: You can ask us to limit how we use your information.
- Right to Portability: You can request your data in a structured, commonly used format.
- Right to Withdraw Consent: If processing is based on consent, you can withdraw it at any time.
- Right to Object: You can object to certain types of processing, including marketing.
8. Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Cookies and Similar Technologies
Our website uses cookies and similar tracking technologies to enhance user experience. For detailed information about how we use cookies, please refer to our Cookie Policy. You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to external websites and services that are not operated by Luminal Thrust. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of linked sites, and we encourage you to review their privacy policies before providing personal information.
11. International Data Transfer
Your information may be transferred to, stored in, and processed in countries other than Japan. These countries may have different data protection laws than your country of residence. By using our website, you consent to the transfer of your information to countries outside your country of residence for the purposes described in this Privacy Policy.
12. Children's Privacy
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and terminate the child's account.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website with a revised "Last Updated" date. Your continued use of our website following the posting of changes constitutes your acceptance of such changes.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or have concerns about our privacy practices, please contact us:
- Email: privacy@luminalthrust.com
- Phone: +81 3-3969-2161
- Address: 1-1 Chiyoda, Chiyoda City, Tokyo 100-0001, Japan
We will respond to your inquiries within 30 days.
Last Updated: January 1, 2026